# Helpdesk Desk Help, By Chris
# Format :

# @Call / Support Type
# Option|Number of Lines
# Option|Number of Lines
# Option|Number of Lines
# etc

# Control chars are @ | #

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@Server Fault
Which server?|1
Can anyone use any service on it?|1
Alternative contact name and phone number?|1
Description of fault|3

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@Deleted/Lost File
What server is the file on?|1
What drive is the file on?|1
What folder was it in?|1
What was the file name?|1
When was it last used?|1
Any other information|3

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@Email Problem (Can't receive/send)
Can you receive emails?|1
Can you send emails?|1
Does anyone else have this problem?|1
Are you in the office or working from home? (If not office; number please)|1
Any other information|3

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@User Account (New)
New user name|1
Is there a person with the same access whos account we can copy? (If yes who)|1
When is this person starting?|1
Does a phone need any configuration?|1
What is the equipment reference of the machine they will be using?|1
Any other information|3

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@User Account (Remove)
User's Full Name|1
Have the left already? If not when are they leaving?|1
Do you want the email redirected to someone else?|1
Do you need this home drive data moved to another user?|1
Any other information|3

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@Login Failure / Password Reset
Account name|1
Password failing at (Logon At Startup/VPN/Webmail/Email)|1
Any other information|3

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@VPN Problem (Working From Home)
Has it ever worked?|1
Can you connect?|1
What is the error message/Number?|1
Do you know if anyone else is having problems?|1
Mobile Number|1
Any other information|3

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@No internet/No Phones
Do you know the phone number of the problem Line?|1
Do you have more than one DSL Line?|1
Is this an intermitant fault?|1
Name and Mobile Number of contact|1

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@Wireless Problem
Has it ever worked?|1
Where is this wireless network? (Home/Office)|1
Have you restarted the wireless hub?|1

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@Printer Problem (Server/Software)
Equipment Reference of a/the PC that can't print|1
Can other people print to this printer without problem?|1
Have you restarted the printer?|1
Any other information|3

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@Other
Description of problem|10